right of withdrawal
You can cancel your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail) or – if the goods before the deadline – also by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the goods suffices to comply with the revocation period. The revocation is to be addressed to:
Stolz und Müller GmbH, Maigasse 6, D-67489 Kirrweiler, Germany.
Fax: +49 6321/3995587
In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return or surrender the goods or services received or their uses (e.g. advantages of use) to us, or if you are unable to return or surrender them in full or in part, or only in a deteriorated condition, you must compensate us for the loss in value. For the deterioration of the goods and for any use made of them, you must pay compensation only if the use or deterioration is attributable to a handling of the goods that goes beyond the inspection of the properties and functionality. Testing the properties and functionality” means testing and trying out the respective goods, as it is possible and customary in a retail shop. Goods that can be sent by parcel post are to be returned at our risk. You have to bear the regular costs of the return shipment if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed an amount of 40 Euro or if, in the case of a higher price of the goods, you have not yet paid the consideration or a contractually agreed partial payment at the time of revocation. Otherwise the return is free of charge for you. Items that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.
– End of the revocation instruction for consumers –
Information on the new right of withdrawal which will automatically come into force from 13.06.2014 onwards:
The customer must bear the return postage for the return of products if they cost less than 40.00 euros.
The following revocation form must be completed and returned to the provider: https://lieht.com/download/Widerrufsformular.pdf
Notes on the exclusion of the right of revocation
The right of revocation does not apply to the delivery of goods which have been manufactured according to customer specifications or which are clearly tailored to personal needs or to the delivery of audio or video recordings or software, provided that the seal on the data carriers delivered has been broken by you.
Notes on returns
The modalities mentioned in this section (“Information on returns”) are not a prerequisite for the effective exercise of the above right of withdrawal.
Customers are asked to report the return to the seller before returning the goods in order to announce the return. In this way, they enable the seller to assign the products as quickly as possible.
Customers are asked to return the goods to the seller as a franked parcel and to keep the proof of posting. The seller will reimburse the customer for postage costs in advance if requested to do so, unless these are to be borne by the buyer himself.
Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the possession of the seller, another suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage as a result of defective packaging.